United Airlines Logan Airport Terminal B
As you may have heard, United Airlines Logan Airport presence has expanded. As a result of JetBlue’s increasing needs and the desire to no longer spread their gates across two terminals, United has now consolidated their gates in Terminal B in Boston.
On April 30th the new move to the new terminal was officially completed and all visitors to Boston Logan Airport traveling on United must go to Terminal B. There have been some excellent changes and new modern technologies as well.
New Amenities at United Airlines Logan Airport Terminal
In order to fit United into the existing terminal B, Massport had to expand and unite terminal b. Previously there were two sides to Terminal B at Logan and an expansion has connected the two and United has moved itself into this new part. Here is a quick list of some of the new amenities in the new section:
- Peet’s Coffee, Hudson News, and an America! store for knick knacks
- A new Legal Sea Bar right in the heart of the United section
- A Stephanie’s of Tremont and South End fame
- Berkshire Farm & Table, an organic and delicious food on the go restaurant
- A new 10,000 square foot United Club
Technological Improvements in Terminal B
In addition to the expanded gates and new restaurants and shops, United is also experimenting with some new technologies. United Airlines Logan Airport expansion is also facilitating testing with self bag tagging and self boarding.
Self Bag tagging has been popping up all over the country, but the crux is that when you come to the airport with a bag that needs to be checked you as the customer do all the work. You go up to a kiosk, enter your information, and the bag tag prints out. You attach it yourself and deliver it to the United Airlines customer service agents standing nearby. Some love it, some hate it, but you can’t deny that this is the direction all airlines in the United States are moving.
Self Boarding is unique to United Airlines Logan Airport operations. United has taken out the antiquated method of handing your boarding pass to a gate agent when you board. Now there are two high-tech boarding doors just before the gangway. When your group is called you can step up to the high-tech doors and self-scan your boarding pass. If your information checks out the doors open and you get a green light, if not the doors stay shut and a red light shows up. Although a very interesting technology I have noticed a few issues while flying out of Logan Airport Terminal B on United:
- If you have an exit row seat you must manually click yes on the screen and flyers are not really notified of this. This often results in delays and issues as customers get used to the new technology
- If there are any issues and you get a red light and the doors don’t open an alarm sounds and it delays the entire boarding process. I am sure that this will facilitate a faster boarding process eventually, but the traveling public takes awhile to get used to new processes.
United Airlines Logan Airport expansion in Conclusion
Overall it seems the expansion is a success. No longer do you have to guess whether your flight arrives at Terminal A or Terminal C for United. The new technology is a little shaky but overall a success. With time and experience I believe this will be one of the better locations and airports to fly into for United Airlines.